Results don’’t happen by accident. Companies that create consistently exceptional customer experiences do not succeed because they always hire better employees or offer better products at lower prices; they succeed because they build carefully aligned systems that everyone in the organization uses to measure, manage and improve the customer experience.

Our mission is not to just provide a superior measurement tool but also to infuse that data into your culture and unlock your company's potential for driving customer delight and limitless profitability.

When aligned properly with other measurement and management tools, mystery shop results can reliably predict customer satisfaction and future sales. A mystery shopping program managed by WFMR will help your company focus and improve on the specific behaviors that will create customer delight and positively impact sales and profitability.